Connect with us at asktad@tadcoffee.com or through the chat box at the bottom right corner.  Our Tad Team will connect with you soonest to understand your need and how we can provide our coffee services to you.

You may sign up for an account with us at “My Account” page and no fees is required for signing up.

Upon signing up, you will receive a S$5 in your account as a welcome token from us, and you can immediately start shopping!  More interestingly, we offer a cashback reward of up to 10% when you successfully checked out.  For every S$10 spent, you will receive 1 Tad Seed and each Tad Seed values at S$1, which you can use to off set your next purchase with us.  The more you spend, the more you earn for next purchase!

Yes, cashback earned has a validity of three(3) months.  Users are encouraged to use their cashback within the validity period.

We have two different Tadpods to choose from, they are Aviary and Chupaflor.  Each has its own unique flavour profile and character. You may find out more about our Tadpods in “Shop” page.  Our Tadpods are compatible to Nespresso® machine and are capsuled in biodegradable capsules.

No. Nespresso® trademark is owned by Societe Des Produits Nestle SA and is not affiliated with Tad Coffee.

Yes, our Tadpods are Nespresso® compatible and you may use our Tadpods on any of the Nespresso® machine in the market.

Yes, we are able to grind your coffee to coffee grounds.  Upon selection of your coffee package size, you can select the grind size of the coffee apparatus that you are using or closest to, we will help you grind before delivery.  If not, coffee will be send to you in whole beans by default.

It is recommended to keep your coffee beans in cool and dry condition, in an air tight container or the coffee bags that you originally purchase.  You should prevent direct contact of heat and light.  Most importantly, do not store the coffee beans in the refrigerator as the condensation may affect the quality of the coffee bean that may result in your cup of coffee.

Coffee will not expire but they do have a best before date to take note of.  You are encourage to consume the coffee within 6 to 8 weeks from the roast date indicated on your coffee packaging.  We strive to deliver to you within 7 to 10 days from the roast date, so that you receive the freshest coffee possible.

Tad Coffee Company offers a wide range of coffee beans, from coffee blends to single origin coffees.

Tad Coffee Company uses coffee of different origins, processing methods and grading systems.  Organic coffee availability depends on the coffee season.  When you purchase with us, we recommend for you to look closely to the information given and we hope you find the coffee that suits your requirement.

Our business is not Halal certified.  The roasting plant we are roasting our coffee in is Halal certified.

Yes, we have coffee cart service packages for our customers.  If you are interested to have Tad Coffee Company at your special event, wedding, convention etc, connect with us at asktad@tadcoffee.com or drop a message to us at the chat box at the bottom left of our page.  Our Tad Team will revert back to you soonest.

Unfortunately, we are unable to assist you in using your SkillsFuture credits in our classes and coffee programs.

Our trainer is a certified trainer with Specialty Coffee Association and ASEAN Coffee Federation.   Training program under Specialty Coffee Association and ASEAN Coffee Federation comes with certification upon completion.  As for our in-house program, a Certificate of Completion will be provided after completion.

We strive to ensure that your order reaches you within seven(7) working days, if it dosen’t, connect with us at asktad@tadcoffee.com and provide us your order number for assistance.

Currently, we only offer delivery and shipping within Singapore.  If there is interest for overseas shipping, please connect with us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.

No, there will not be any minimum order required for any ordering in our webshop.

Yes, there will be a delivery charge of S$6 for every successful checked out.

Deliveries will be managed by our Tad Team and/or a third-party courier service in Singapore.  Upon each successful checked out, please allow three(3) to five(5) working days for delivery.

We freshly roast our coffee beans every week, between Tuesday and Wednesday.

We do not have any cancellation policy.  We value all our customers and we will do our best to accommodate should there be a case for refund or cancellation. You may write to us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you. Please take note that refund and cancellation request is upon Tad Coffee’s discretion.

Please check the terms and conditions of the code/voucher and ensure that code/voucher is within the validity period. Do make sure that you are not using multiple coupon codes at the same time.  If you are still not able to redeem the code/voucher, please write to us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.

Tad Coffee Company uses Stripe payment system to assist in our payment processes.  Stripe accepts payment via American Express, Mastercard, Visa.

No, you do not need to create an account to purchase our coffee and product.  At the end of the checked out page, you are required to fill up some details to help us serve you better through our production and delivery team.  You are encourage to sign up an account, so you can enjoy cashback from every purchases with us.